Hawaiian Airlines guests with disabilities policies target travelers with any form of disability. However, such guests need to request for these services in advance. Today, Hawaiian Airlines reservations offers different kinds of special services to needy clients.
How to Request for Special Services
Travelers with disabilities can notify customer care by direct calling. Please feel free to call 800-367-5320 to request for special services. Better still, you can call +1-800-778-4838 at your convenience. Guests with a disability helpline are usually open both during the daytime and at night.
If you either have hearing or speech problems, you can dial 711. The relay services are available to such travelers at no charge. These services are available for both domestic and foreign travelers with special needs.
Today, customers with a special disability can send a request online. Customer care agents will see it and make the necessary arrangements. You’ll need to fill in some essential details such as
- First name
- Country code
- Phone number
- Email address
- Departure city
- Arrival city
- Ticket number
- Flight date
Examples of Special Services
Hawaiian Airlines flight reservations offers countless services to guests with disabilities. They include;
- Wheelchair services: if you move by using a wheelchair, you have no reason to worry. You can request for an assistant to help move you around. Once you arrive at the airport, report at the Customer Help Desk to get your assistant.
- Hearing assistance: an assistant will help to get all the necessary details, especially the travel instructions. The airline will assign you a professional sign language interpreter to help to travel comfortably.
- Visual assistant: if you’re either fully blind or partially blind, you should get an assistant. He or she will help you to board the plane and to locate your assigned seat.
- Baggage loading and unloading services: Hawaiian Airlines assigns helpers to passengers with special needs. The assistant will help you to load your baggage before departure. Similarly, they will help you unload the luggage from the plane upon arrival at the airport.
Flying with a Service Animal
Guests with disabilities policy permits one to travel with a service animal. However, you ought to notify customers in advance, preferably 48 hours. Please note that you’ll be expected to provide some travel documents, such as an animal health certificate.
Please ensure that your service animal is both disease-free and well-behaved. Remember that the airline allows such animals in the main cabin.